Portfolio
Some of my past technical writing projects
Document360
A leading SaaS platform for dynamic online documentation.
- Responsible for the product documentation, API documentation, and copytext contributions.
- Leveraged collaboration with customer support team to reduce support tickets by 50% via a robust SaaS knowledge base, accelerating issue resolution and enhancing customer satisfaction.
- Overhauled and restructured the documentation site, resulting in a 40% increase in user satisfaction and usability, and a 25% reduction in bounce rate.
- Engineered SEO enhancements for the documentation site, leading to an 80% surge in organic traffic and the acquisition of high-quality leads.
- Reviewed and updated UI elements platform-wide in Visual Studio Code for Document360 2.0, reducing developer production time by eliminating manual updates.
- Created comprehensive API documentation and engaging use case articles for key API endpoints.
- Crafted substantial sections and offered expert insights for two eBooks.
- Developed internal authoring and image style guides to establish cohesive technical writing and visual content standards.
AgileApps
A low-code platform for building custom business applications and automating processes with minimal coding.
- Led content activities for the platform, encompassing product and API documentation, copytexts, video tutorials, community articles, and newsletters.
- Revitalized the Learning Management System (LMS) section of the platform, enhancing usability and platform adoption.
- Introduced video tutorials for user-friendly comprehension, initiated and managed the newsletter activity from content creation to design, well-received by the audience.
- Revamped stale content in the documentation, providing users with updated information.
- Spearheaded the creation of a Documentation feedback application to gather insights from end-users.
- Provided crisp and engaging copytexts for the new UI of the platform.
- Actively responded to customer feedback and fostered user engagement in the documentation.
Airbus
A major European aerospace corporation specializing in civil and military aeronautical products.
- Contributed to hardware and software documentation for renowned commercial aircraft series such as the A320, A330, and A350.
- Created and updated System Description documentation for the software components.
- Developed and maintained Maintenance documentation, outlining procedures for component upkeep.
- Crafted and updated Troubleshooting documentation for clear error identification and rectification steps.
